Feedback Policy

At Simply Great Education, we value and appreciate feedback from our community, including students, parents, educators, and stakeholders. Your insights help us improve our programs and services to better meet our provision user’s needs. To ensure a transparent and constructive feedback process, we have established the following guidelines:

 

1. Accessibility:

We welcome feedback through various accessible channels, including our website's dedicated feedback form, email, or in-person discussions during designated feedback sessions. We strive to provide multiple avenues to accommodate diverse preferences and ensure everyone has a voice.

 

2. Constructive Criticism:

We encourage constructive criticism focusing on specific aspects of our programs, services, or experiences. Your feedback should help us understand challenges or areas for improvement, enabling us to take actionable steps for enhancement.

 

3. Respectful Communication:

We expect all feedback to be communicated respectfully, maintaining a courteous tone and refraining from discrimination, harassment, or offensive language. We promote a safe and inclusive environment for everyone to express their opinions.

 

4. Transparency and Accountability:

Your feedback matters, and we are committed to promptly acknowledging and addressing the received feedback. We will inform you of any actions based on your feedback to ensure transparency and accountability in our improvement efforts.

 

5. Confidentiality and Anonymity:

We respect your privacy. If you choose to provide anonymous feedback, rest assured that your identity will remain confidential. However, kindly provide contact information to facilitate communication if you prefer a response or follow-up.

 

6. Continuous Improvement:

Your feedback is integral to our commitment to continuous improvement. We will regularly review and analyse the feedback received to identify recurring themes and areas for enhancement.

 

How to Provide Feedback:

• Complete our online feedback form available on our website.

• Send us an email at info@simplygreat.education.

• Attend designated feedback sessions or scheduled meetings.

 

Your feedback is invaluable in helping us create a better learning environment and experience for everyone. We appreciate your contributions and look forward to working together to ensure a rewarding experience for our community.

If you have any questions or require further assistance regarding our feedback policy, please don't hesitate to contact us 01626 200456.

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Thank you for being part of our journey towards continuous improvement!

Simply Great Education.